Secura S-192 Hair and Facial Steamer

Unbelievable. - Updated!
Normally I don't review the service under the product, but this is ridiculous and I have to believe it reflects somewhat the quality of the product.

I've ordered this item twice (yes, twice) and both times I received it, the dome that you're supposed to place your head under was cracked and broken. Two things:

1) A quality product wouldn't suffer damages of this nature twice
2) Amazon should know how to package things to prevent this kind of damage

After examining both of the steamers I received, I realized the dome is made of cheap, brittle plastic and I can see how it would easily break. I'm done trying to make this work; even if I were to receive an intact unit, due to the quality of the product I'm nervous I might easily break it myself. Onward to the Heutiful Hair Steamer I guess :-/.

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Update on this review. The seller contacted me after posting and offered to ship the hood only! Joy of joys, the hood arrived...

Great Buy
I was trying to decide between the Huetiful steamer and this one. I have to say I am glad I went with this product, as it was a $30 difference. It works great, really hot steam, easy assembly, and my deep conditioning works the best with steam. Ladies don't spend all your money on Huetiful, this works just the same.

Updated - Replacement Unit Seems to Work
*****Updated Review MAY 2013*****
I am changing my raiting from 1 star to 3 star based on the replacement unit that I received.

I have to say that I was skeptical, but very pleasantly surprised that Secura (not the Amazon vendor) responded with a replacement unit. I did have to follow up with them via phone AND email. But I did not have to ship the old unit back. They asked me to either ship back the cord or email a video showing me cutting the cord. I was glad to do it, as I didn't feel the old unit could be used for anything so there was no need to save it or return it to them.

The new unit came in less than a week and I've used it several times over the last six months with no real issues. I will say that the water reservoir cracked on the new one - which was unexpected. Since I kept the parts from the old unit, I had a replacement so to speak.

I've just started using the facial steamer attachment this week and I like it a lot. I also...

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